Turnkey Solution

Privacy Policy

1. Introduction

Welcome to Turnkeymaster.com (Hereinafter refer as "TurnkeyMaster")!

This Privacy Policy was written to help you better understand how we collect, use and store your information. Since technology and privacy laws are always changing, we may occasionally update this policy. If a significant change is made, we will be sure to post a notice on our home page and in the merchant admin. If you continue to use TurnkeyMaster after these changes are posted, you agree to the revised policy.

By signing up for any of the products or services offered by TurnkeyMaster (together, the “Services”),  you are agreeing to the terms of this Privacy Policy and, as applicable, the TurnkeyMaster Terms of Service. This policy is a legally binding agreement between you (and your client, employer or another entity if you are acting on their behalf) as the user of the Services (referred to as “you” or “your”) and Turnkey Master (Hong Kong) Co., Ltd. If we add any new features or tools to our Services, they will also be subject to this policy.

We will keep your Personal Information accurate, complete and up-to-date with the information that you provide to us. If you request access to your Personal Information, we will inform you of the existence, use and disclosure of your Personal Information as allowed by law, and provide you access to that information.

When we use the term “Personal Information” in this policy, it means any information related to an identifiable individual, but does not include the name, title, business address, or telephone number of an employee of an organization.


2. Information from merchants

Privacy matters! If you are a merchant, you agree to post a privacy policy on your storefront that complies with the laws applicable to your business. You also agree to obtain consent from your customers for the use and access of their Personal Information by TurnkeyMaster and other third parties. To help you get started on creating your own privacy policy, check out our policy generator.

What information do we collect from merchants and why?

  • We collect your name, company name, address, email address, phone number(s).

  • We need this information to provide you with our Services, for example, to confirm your identity, contact you, send samples to you and invoice you.

  • We need this information to give you access to and improve our Services.

  • However, we do not collect your credit card details as the payment on turnkeymaster.com is made directly on our payment gateway website i.e. Paypal or World Pay.

  • We collect Personal Information about your customers. We need this information in order to ship the order to them.

  • However, we do not collect the credit card details of your customers as the payment on the Store is made directly on the website of the merchant’s payment gateway.

When do we collect this information?

  • We collect Personal Information when you sign up for our Services, when you access our Services or otherwise provide us with the information.


3. Information from cookies

What is a cookie? A cookie is a small amount of data, which may include a unique identifier. Cookies are sent to your browser from a website and stored on your device. Every device that accesses our website is assigned a different cookie by us.

Why does TurnkeyMaster use cookies?

  • We use cookies to recognize your device and provide you with a personalized experience

  • We also use cookies to serve customized ads from Google and other third-party vendors.

  • Our third-party advertisers use cookies to track your prior visits to our website and elsewhere on the Internet in order to serve you customized ads.

  • Opting out: You may be able to opt out of customized ads by visiting the Ads Preferences Manager, and the Google Analytics Opt-out Browser Add-on. If you use our website without opting out, this means that you understand and agree to data collection for the purpose of providing you with remarketing ads.

4. What do we do with your Personal Information when you terminate your relationship with us?

  • We will continue to store archived copies of your Personal Information for legitimate business purposes and to comply with the law.

  • We will continue to store anonymous or anonymized information, such as website visits, without identifiers, in order to improve our Services.


5. What we don’t do with your Personal Information

  • We do not and will never share, disclose, sell, rent, or otherwise provide Personal Information to other companies for the marketing of their own products or services.

  • We do not use the Personal Information we collect from you or your customers to contact or market to your customers or directly compete with you. However, TurnkeyMaster may contact or market to your customers if we obtain their information from another source, such as from the customers themselves.

6. How do we keep your Personal Information secure?

  • We follow industry standards on information security management to safeguard sensitive information, such as financial information, intellectual property, your customers’ identities and any other Personal Information entrusted to us. Our information security systems apply to people, processes and information technology systems on a risk management basis.

  • No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your Personal Information.

7. How do we protect your information across borders?

  • TurnkeyMaster may transmit Personal Information outside of your jurisdiction of residence. TurnkeyMaster remains responsible for Personal Information that is transferred to a third party abroad for processing or to support our efforts.

  • Any Personal Information transferred to a third party for data processing is subject, by law, to a comparable level of protection as that provided by TurnkeyMaster. A “comparable level of protection” means a level of protection generally equivalent to that provided by TurnkeyMaster.

8. Access to your personal information

  • You retain all rights to your Personal Information and can access it anytime. In addition, TurnkeyMaster takes reasonable steps to allow you to correct, amend or delete personal information that is shown to be inaccurate or incomplete.

If you have any questions about your Personal Information or this policy, please contact: support@turnkeymaster.com.


Last updated: January 31, 2016

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